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Communicating beyond words

23 October 2026

Hanna Heilman with two dogs.

Long before pursuing nursing, Hanna Heilman was developing a skill that continues to shape how she cares for others: learning to listen without words.

An undergraduate nursing student, Hanna recently volunteered with the Down Syndrome Alliance of the Midlands, where she spent time with a nonverbal member of the organization. Drawing on her knowledge of American Sign Language (ASL) and her ability to interpret nonverbal cues, Hanna worked to understand the individual's needs and emotions. The experience brought her back to her previous career as a veterinary technician, where reading nonverbal communication was an essential part of caring for her patients.

Hanna reflected that the experience reminded her just how much of our communication happens beyond words. She encourages others to participate in activities with the Down Syndrome Alliance of the Midlands, emphasizing that making a meaningful difference does not require specialized skills or a significant time commitment. Sometimes, it simply takes a willingness to show up with kindness and understanding.

That philosophy is evident throughout Hanna's history of service. She has volunteered with the Nebraska Humane Society, participated in 5K walks benefiting cancer research through Northeast Community College in Norfolk, and assisted with free vaccination days for pets of faculty and students. She has also worked with a women's shelter in Kansas City and partnered with Banfield Pet Hospital to help provide free veterinary services.

Hanna's experiences reflect a consistent commitment to caring for others, whether through a gesture of understanding, a community event, or access to essential services. We are grateful for the compassion she brings to her service and the perspective she will carry forward into her nursing career.